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Hello Homeopathy

Privacy Policy

Last updated: January 2026

1. Introduction

Hello Homeopathy ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our services or visit our website, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Kieran McDonnell, RSHom, is the data controller for the personal data we process.

2. Information We Collect

We may collect the following types of personal data:

  • Contact information: Name, email address, phone number, postal address
  • Health information: Medical history, symptoms, current medications, and other health-related information necessary for homeopathic consultations
  • Consultation records: Notes from your consultations, prescribed remedies, and treatment progress
  • Communication records: Correspondence between you and Hello Homeopathy
  • Payment information: Transaction records (we do not store full payment card details)

3. How We Use Your Information

We use your personal data to:

  • Provide homeopathic consultations and treatment
  • Respond to your enquiries and communicate with you
  • Maintain accurate health records as required by professional standards
  • Process payments for services
  • Send appointment reminders and follow-up communications
  • Comply with legal and regulatory obligations

4. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Consent: For marketing communications and where you have given explicit consent
  • Contract: To provide our homeopathic services to you
  • Legal obligation: To comply with professional and regulatory requirements
  • Legitimate interests: To manage our practice and improve our services
  • Vital interests: In rare circumstances, to protect your vital interests

Health data is classified as special category data under UK GDPR. We process this data on the basis of your explicit consent and/or for the provision of health care services.

5. Data Storage and Security

Your personal data is stored securely and we take appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction. Electronic records are encrypted and access is restricted to authorised personnel only.

6. Data Retention

We retain health records for a minimum of 8 years from the date of last treatment, or until a child patient reaches 25 years of age (whichever is longer), in accordance with the Society of Homeopaths guidelines and professional requirements. Other personal data is retained only as long as necessary for the purposes for which it was collected.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your data (subject to legal retention requirements)
  • Restriction: Request limitation of processing
  • Portability: Request transfer of your data to another provider
  • Objection: Object to processing based on legitimate interests
  • Withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details below.

8. Third-Party Sharing

We do not sell or rent your personal data to third parties. We may share your data with:

  • Other healthcare providers with your consent, where necessary for your treatment
  • Professional supervisors (in anonymised form) for clinical supervision purposes
  • Regulatory bodies if required by law or professional standards
  • Service providers who assist with our business operations (e.g., IT services), under strict data protection agreements

9. Cookies

Our website uses essential cookies necessary for the website to function. We do not use tracking or advertising cookies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: [email protected]
Phone: 07396 843 743

12. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: ico.org.uk
Telephone: 0303 123 1113